We ship orders within 4 to 8 business days once dispatched, your order should arrive within the timeframes below

- Express Delivery in France / Delivery time 4 to 7 days with DPD
(delivery against signature only) Delivery FREE.

- Express Delivery in Europe / Delivery time 5 to 8 days with DPD (delivery against signature only) Delivery FREE EXCEPT "ISLANDS" (for beds and sofas).

-International delivery on quotation at contact@m-x-home.com

-Delivery of bulky orders (sofas, beds or more than 4 items)
For bulky orders, including notably sofas, beds or any order exceeding four (4) items, delivery is carried out exclusively by specialized carriers:

• Delivery provided by Geodis
  
• Delivery provided by Kuehne+Nagel
  

Delivery is made only at the foot of the building or house (so-called "curbside" delivery). The delivery person does not unpack the merchandise, remove the pallet, carry items upstairs, even if there is an elevator. It is the customer's responsibility to arrange the necessary means to transport the packages to the final place of use.

It is strongly recommended to ensure that a person capable of receiving and handling the packages is present on the day of delivery.
IF the delivery location of the bulky product is not easily accessible for the delivery person, so that the delivery person is forced to propose a second delivery or delivery to a more accessible location, this second delivery will be charged to you.

STOCK
We do our best to keep all items in stock.
However, some items sell faster than expected and may be subject to production delays. If an item is out of stock, we will inform you.

Damaged/stolen/lost package

- MX home declines all responsibility in case of excessive delivery delays due to postal services. The customer must check the condition of the packaging and items upon delivery. It is the customer's responsibility to make all necessary reservations and claims, or even refuse the package, when it is clearly damaged upon delivery. We advise you to systematically check the contents of the package in the presence of the carrier, to verify the condition of the items, even if your package shows no signs of damage.

- If according to our tracking your packages are marked as "delivered" with proof of delivery and signature: You must contact DPD and provide them with the requested information for the search of your package.

- If the package was returned to us for the following reasons: prolonged absence, incorrect delivery address, prolonged absence at relay point: MXHOME will not cover the shipping costs for re-delivery of your order.

Deliveries outside of Europe are subject to customs duties and/or taxes.

If you are ordering from outside Europe (Switzerland), taxes and customs fees will be calculated automatically during checkout to ensure fast and trouble-free delivery.

You must contact customer service within 24 hours of receiving the package by informing us by email of the reason for your return or exchange. The item must be returned to us with its original packaging and in its original condition within 14 days.

Not accepted:
- Custom-made items
- Sale items

Any custom-made or personalized product cannot be refunded or exchanged and any request for exchange or refund from December 23 will not be considered for the Christmas collection. The company reserves the right to refuse any refund or return under certain conditions.

Each package undergoes a thorough inspection; incomplete, damaged, used, wet, submerged, chlorinated, salted, or soiled returned items will not be refunded. If everything is in order, your refund will be automatically credited back to the same payment method used within 6 days.

For France: A prepaid shipping label will be sent to you by email.
For Europe + international: Return shipping costs are your responsibility.
*For Foam Beds, Sofas, and 150 cm Christmas Trees: Return shipping costs are your responsibility for France, Europe, and International.

The warranty does not cover repairs and replacements caused by normal wear and tear or by a lack of regular inspection or maintenance of the product, by negligent, inappropriate, or incorrect use, or by use not in accordance with the usual provisions or rules indicated in the product's technical sheet. Furthermore, the warranty does not cover maintenance work or repairs carried out by unauthorized third parties, nor the use of damaged or non-original spare parts.

- The warranty does not apply if the damage results from misuse, punctures, scratches on objects unrelated to the fabric's function, accidents, negligence, vandalism, or extreme natural phenomena. It also does not cover the settling of beads that may occur with use over time.

- Normal wear and color fading, stains caused by environmental pollution or other extreme external factors are not covered by the warranty. When the warranty applies, it is limited to the repair of the product. The warranty starts from the date of the invoice.

Our after-sales service / warranty conditions require a report within 14 days of receiving the product. After this date, shipping costs (round trip) for repair are the responsibility of the customer.

We offer secure 3D online payment transactions. We accept payment by debit or credit card: Visa, MasterCard, American Express, Apple Pay and Paypal. For direct bank transfers, please contact us.

Your privacy is important to us. mx-home.com is committed to protecting your privacy. We will not sell or disclose any
information without your prior authorization.

All elements created by MXHOME on the site, Facebook groups and content on social networks and platforms are protected by French copyright law as original works. The absence of a registered copyright symbol does not mean that these materials are not protected.

The MX Home creations and brand are registered and protected by French law and copyright.

Precautions for use Do not place your beanbag near a fireplace or central heating. Our beanbags and cushions are neither toys nor buoys. Styrofoam beads are dangerous to children if swallowed or inhaled. The use of MX HOME beanbags and cushions is not recommended for those under 18 years of age.

1) Beanbag XL exterior:

Wipe a damp cloth with a little soapy liquid. If the stain persists, remove the cover from the pouf and put the cover in the machine at 30 (air drying only). It is advisable to overwinter it. XL beanbags must be taken out of the water after each use so that they can dry. It is also strongly recommended to rinse them with clean water after each use. If the XL beanbag is not in use, it is important to keep it dry and under a protective cover. n. 

2) Outdoor cushion:

Wipe with a damp cloth with a little soapy liquid. If the stain persists, the cushion is machine washable 30 (air dry only). It is advisable to overwinter it..

3) Velvet interior cushion:

Wipe with a damp cloth with a little soapy liquid. If the stain persists, the cushion is machine washable 30 (air dry only). It is advisable to overwinter it..

4) Pouf and fur cushion:

Wipe with a damp cloth with a little soapy liquid. If the stain persists, the cushion is machine washable 30 (air dry only). It is advisable to overwinter it..

5) Fabric Christmas tree:

Wipe with a damp cloth with a little soapy liquid (No washing machine.)

All our cushions and poufs which does not have an interior pocket have a child safety zipper. To open your ottoman or cushion you will need a paper clip, place the paper clip at the top of the zipper slider and use it to pull the slider up or down on the zipper. SEE PHOTO EXAMPLE HERE

If the beanbags or cushions are within reach of children, it is important to remember to remove the paper clip from the zipper hole when you are finished.

Preamble
These general terms and conditions of sale (hereinafter referred to as the "Terms") are entered into between:

On the one hand, MXHOME, a company with a capital of 1000 euros, registered with the RCS Frejus under number 918620477, intra-community VAT FR69918620477 and headquartered at 980 avenue du Peyrat 83310 Grimaud, France (hereinafter referred to as "MXHOME", "we" or "our"),

and on the other hand, individuals, consumers (hereinafter referred to as the "Client(s)" or "you/your"), wishing to make a purchase via the online sales site: m-x-home.com. MXHOME and the Clients are together hereinafter referred to as the "Parties".

Purpose
These Terms are intended to define the terms of sale between MXHOME and its Clients, from order to delivery. Any differences depending on the Client's status, consumer or professional, are clearly stated in these Terms.

Scope
These Terms govern the sale of products available on the MXHOME Site on the day the Client places the order (hereinafter referred to as the "Products"). They apply to all order placement methods offered by MXHOME, whether the order was placed on the MXHOME Site, by email, or by phone.

The latest revision of these Terms was made on 22/10/2022. These Terms may be modified at any time by MXHOME. The Terms applicable to the order placed by the Client are those in force on the date the order is recorded.

Order Process
Any Client of MXHOME declares that they have the capacity to contract under the conditions described below, that is, to be an emancipated minor or of legal age and not to be protected within the meaning of Article 425 of the Civil Code.

MXHOME reserves the right to refuse any order or order in process from a Client with whom there is a dispute, particularly a payment dispute.

Acceptance of the Terms by the Client
These Terms are accessible on the MXHOME Site. Upon simple request from the Client, they can also be sent by email. In the case of an online purchase on the m-x-home.com site, the client automatically accepts the general terms and conditions of sale without restriction or reservation.

Product Characteristics
MXHOME presents, on the Product data sheets, the essential characteristics of these Products which the Client must be aware of. MXHOME reserves the right to modify the assortment of Products, particularly due to constraints related to its raw material suppliers. MXHOME will make its best efforts to ensure that the photographic representation of the Products on the MXHOME Site is as faithful as possible. However, it is possible that the perception of the Product(s) may not fully correspond to the actual Product(s). The Product(s) are sometimes shown in photographs with other Product(s).

Unless otherwise specified on the MXHOME Site, all Products sold by MXHOME are new. In any case, the Products comply with the current European Union legislation and the applicable standards in France.

Product Availability
We do our best to keep all items in stock. However, some items sell out faster than expected and may be subject to production delays. If an item is out of stock, we will inform you. Otherwise, you will be delivered within 6 to 15 business days.
When the Product is not in stock at MXHOME, MXHOME will inform the Client of any possible delivery delay compared to the time indicated on the Site, by email. This period being a guarantee from MXHOME, the Client will be entitled to request the cancellation of their order and a refund. The refund will be made as soon as possible and at the latest in accordance with regulations within 14 days.

Order Validation
The date of the order between MXHOME and the Client is deemed to be that of the email confirming the order of the Products. Indeed, an email is automatically sent to the Client to confirm the order, provided that the email address indicated in the registration form is correct. MXHOME does not send order confirmations by postal mail or fax. However, the contract will only be final upon receipt by MXHOME of the Client's payment for the order in accordance with Article 4.4.2 below (hereinafter the "Order Date"). Nevertheless, this Order Date is subject to the conditions related to anti-fraud checks implemented by MXHOME. If additional administrative documents are requested to verify the identity of the person placing the order (see paragraph 4.6 "Checks to prevent fraud" below). In this case, the Order Date will be the later of the receipt of the Client's payment and the receipt of the requested documents. The deadlines indicated on the MXHOME Site only start from this Order Date as described above.

Retention of Title
MXHOME remains the owner of the delivered Products until full payment by the Client. The above provisions do not prevent, upon delivery of the Products, the transfer to the Client of the risks of loss or deterioration of the Products subject to retention of title as well as any damage they may cause.

Payment Methods
The client can pay for their order: Online on the MXHOME Site by credit card (Carte Bleue, Visa, Eurocard, Mastercard), Paypal, Apple Pay. In this case, the Client's account will be debited for the amount of their purchases at the time of payment validation; The Client guarantees MXHOME that they have any necessary authorizations to use the chosen payment method. MXHOME reserves the right to suspend any order management and delivery in case of refusal of payment authorization by credit card from officially accredited organizations or in case of non-payment.

MXHOME has implemented an order verification procedure to ensure that no one uses another person's bank details without their knowledge. However, the consumer is advised that MXHOME cannot be held responsible for any wrongdoing or fraudulent use of any payment method not detected by the verification procedure. As part of this verification and in accordance with Article 4.6 below, the Client may be asked to send by email to MXHOME a copy of an identity document and proof of address. The order will only be validated after receipt and verification by our services of the documents sent. If these documents are not received within 14 days following the order, the order will be deemed automatically canceled. MXHOME retains full ownership of the Products sold until full payment of all amounts due by the consumer for their order, including fees and taxes.

Checks to Prevent Fraud
In order to prevent fraudulent use of payment methods, Client accounts, delivery addresses, and to further secure Client transactions, MXHOME carries out checks on orders placed by its Clients. As part of these checks, the Client may be asked to provide us with administrative documents such as: proof of identity and/or proof of address (landline phone bill, electricity, gas, water bill, etc.), and for companies: KBIS extract less than 3 months old. If the required documents are not sent to us or if the documents sent do not allow us to establish with certainty the identity of the person placing the order and the reality of the address, we will not be able to validate the order and it will then be canceled. Refunds for these orders cannot be made without a number of necessary checks to identify the payer of the order. Thus, a payment by credit card will be refunded only and directly to the Client's credit card account.

Invoice
The order form that the Client creates online or the order confirmation sent by email to the Client by MXHOME does not serve as an invoice. Regardless of the ordering and payment method used, the Client must request their invoice from MXHOME by email. MXHOME keeps an electronic copy of each invoice and the Client can request it again at any time.

Payment Delays
In case of refusal by the bank of a credit card debit or other payment method, it is the Client's responsibility to contact customer service to pay for their order by any payment method.

Information Provided When Ordering
The Client is responsible for the accuracy and completeness of their Client account and order information to ensure proper processing. In particular, the Client's address and the delivery address of the order are their sole responsibility. MXHOME cannot guarantee the consequences or be held responsible for additional delivery delays or additional delivery costs caused by an error in the information provided by the Client. Costs incurred by MXHOME as a result of errors in the information provided by the Client will be charged to the Client, in particular the costs of reshipping the order.

Prices
The prices of the Products are indicated in euros, all taxes included and excluding shipping costs. They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the Products after the effective date of the new applicable rate. The VAT rate applied is a percentage of the value of the goods sold and depends on the type of equipment purchased. The eco-participation fees are clearly and distinctly indicated and in accordance with the legislation in force in the Product sheets and in the order summary. These eco-participations are subject to the VAT applicable on the day of the order.

The prices of MXHOME's raw material suppliers are constantly changing, so the prices displayed on the sites are subject to change at any time. They may also vary for reasons of introductory prices, promotions, or sales.

In any case, the applicable price is the one indicated on the MXHOME Site on the date the Client's order is recorded.

Discounts and Gifts
Only one individual discount (for example in the form of a promo code) may be granted per order. When purchasing a Product in multiple quantities, the discount applies only to the first item, unless otherwise stated in the notice sent with the promotion or discount code.

Packaging
The Products are packaged to comply with current transport standards and to ensure optimal protection of the Products during delivery. The Client is required to comply with these same standards when returning a Product, whether for after-sales service or for convenience. Any damage found to a Product upon return due to non-compliance with packaging standards may result in a partial refund or no refund of the Product if it cannot be resold as is or if the technical problem is worsened.

Order Tracking
The Client can consult the status of their order at any time via the tracking number sent by email.

The Client can contact MXHOME customer service at any time to be informed about the status of their order.

Taxes and Customs:
Deliveries outside Europe and Switzerland are subject to customs duties and/or taxes.

If you order from outside Europe, taxes and customs fees will be calculated automatically at checkout to ensure fast and trouble-free delivery.

The invoice accompanies the package and a copy is sent to the Client at the billing address.

For any delivery abroad outside the countries mentioned above, please contact us at the following address contact@m-x-home.com

-Delivery of bulky orders (sofas, beds or more than 4 items)
For bulky orders, including sofas, beds, or any order of more than four (4) items, delivery is carried out exclusively by specialized carriers:

• Delivery provided byGeodis
  
• Delivery provided byKuehne+Nagel
  

Delivery is madeonly at the foot of the building or house (so-called "curbside delivery"). The delivery person does notunpack the goods,remove the pallet,or carry items upstairs, even if there is an elevator. It is the client's responsibility to arrange the necessary means to transport the packages to the final place of use.

It is strongly recommended to ensure that a person capable of receiving and handling the packages is present on the day of delivery.
If the delivery location for the bulky Product is not easily accessible for the delivery person, so that the delivery person is forced to offer a second delivery or a delivery to a more accessible location, this second delivery will be charged to you.

Damaged Packages
The Client must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in case of apparent anomaly (partial or total deterioration of the package, damage, missing product compared to the delivery note, damaged package, broken products, etc.), the Client or their representative must imperatively write PRECISE RESERVATIONS on the delivery slip: indication of the number of missing and/or damaged packages and detailed description of any possible damage (open or torn packaging, damaged or missing product, etc.). Vague statements such as "subject to unpacking" or "subject to verification" are invalid. In the absence of reservations, the goods are deemed accepted by the Client and cannot be contested regarding delivery.

If the Customer raises any reservations, they must confirm them by registered letter with acknowledgment of receipt sent to the carrier within 3 days, excluding public holidays, following the day of delivery. They must also notify the MXHOME customer service within the same period, by email to contact-pro@m-x-home.com so that MXHOME can take the necessary steps to arrange for the return of the Product and a new delivery as soon as possible. If no notification is given, MXHOME cannot be held responsible for any delay in handling the new delivery.

If a shipped package arrives open or damaged, the Client must have the delivery person draw up a "theft report" (report 170) so that MXHOME can open an investigation and compensation procedure.

Liability
1 Force majeure: In the event of a force majeure event, as defined by Article 1218 of the Civil Code as an event beyond the debtor's control, which could not reasonably have been foreseen at the time of the contract and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling their obligation (such as fire, war, strike, natural disaster, etc.), which includes, for the purposes of these Terms, a carrier strike slowing down or preventing the delivery of packages (hereinafter referred to as "Force Majeure"), MXHOME will use all means at its disposal to inform the Client of the status of their package shipment. However, in the event of Force Majeure, MXHOME cannot be held responsible for any delays or delivery problems caused.

Product Use
MXHOME declines all responsibility for any misuse or improper use of the Products ordered by the Client.

8.3 Information presented on sites other than the MXHOME Site
MXHOME cannot be held responsible for information published on sites other than the MXHOME Site. Links to third-party sites are provided for convenience only and do not imply any endorsement of their content.

Tax
For all Products that the Client intends to ship outside the European Union and French overseas departments and territories, obtaining an export sales slip from our services will allow them to begin the necessary steps to obtain a refund of the VAT rate for the Product or the corresponding order. If the Client meets all the conditions required by customs, they must request the export sales slip by email from our services and include a double-sided copy of an identity document (passport, identity card, consular registration card, etc.). In the case of relocating an order or Product to a country other than mainland France, we remind you that you remain the importer of the Product(s) concerned. All customs duties, other local taxes, import duties, or state taxes that may be required are not the responsibility of MXHOME. It is your sole responsibility to inquire with local authorities and to handle the necessary declarations and payments with the relevant authorities and organizations of the country concerned.

MXHOME cannot be held liable in the event of non-compliance with the legislation of the country where the Products will be shipped by the consumer. It is the consumer's responsibility to check with local authorities the possibilities of importing or using the Products or services they intend to ship, to ensure that their technical and operating specifications specific to the manufacturer comply with the legislation of the country concerned.

Entirety of the Terms
If any provision of these Terms is declared invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms will not be affected in any way. Such invalid or unenforceable provision will be replaced by a valid or enforceable provision that most closely reflects the intended effect of the invalid or unenforceable provision.

Jurisdiction and Applicable Law
These Terms are subject to French law. In the event of a dispute between the parties and following the failure of a written complaint by the Client to MXHOME customer service or in the absence of a response from this service within a reasonable period of one (1) month, the Client may use any alternative dispute resolution method, including mediation, by contacting the following mediator(s): [contact details of the mediator(s) and their website(s)] or by accessing the European online dispute resolution platform at the following address:http://ec.europa.eu/odrwhich will attempt an amicable resolution. If the dispute is not resolved through this mediation, the dispute will be brought before the competent French courts of Draguignan.

MXHOME gives your furniture a new life.

We have a simple and eco-friendly solution to offer you. When purchasing a new MXHOME product, you can entrust us with your old MXHOME furniture under the following conditions:

- The customer must first contact MX HOME customer service once their order has been placed to indicate their intention to return old equipment.

This request will be subject to acceptance by MXHOME

- The item returned must be equivalent to the one purchased (an XL pouf for an XL pouf, a cushion for a cushion)

You can drop these off at a collection point or at an association near you. Check the list of these points at: www.eco-mobilier.fr

In all cases, the potential return of your equivalent furniture as well as its constraints must be indicated before the purchase agreement.