We dispatch orders within 4 to 8 business days (depending on availability and preparation). Once dispatched, your order will generally arrive within the timeframes below:
• France (DPD, signature required): 4 to 7 business days. Free delivery (excluding beds/sofas and bulky orders).
• Europe (DPD, signature required): 5 to 8 business days.
• Bulky deliveries (e.g. beds, sofas, or large orders, particularly those with more than 4 items): 6 to 10 business days
• International (outside Europe): quoted on request. Contact: contact@m-x-home.com
Stock: we do our best to keep items in stock. If an item is out of stock or subject to a production delay, we will let you know as soon as possible.

Delivery time: 6 to 10 business days

Bulky orders (e.g. beds, sofas, or large orders, particularly those with more than 4 items) are delivered by specialist carriers (Geodis or Kuehne+Nagel).
Delivery is strictly to the building or house entrance. The carrier will not unpack the items, remove the pallet or carry packages upstairs, even if a lift is available.
Customers are responsible for making the necessary arrangements to move the packages to their final installation location.
We strongly recommend having someone available who can receive and handle the packages on the day of delivery.
If the delivery location is not easily accessible and a second delivery attempt is required, additional charges may apply.

Upon delivery, please check the condition of the packaging and products. If you notice any visible issues (damaged/open box, damaged product, missing parcel), you must record specific details on the carrier’s delivery slip. Statements such as “subject to unpacking” or “subject to inspection” are not sufficient.
We recommend checking the contents in the carrier’s presence, even if the parcel shows no external signs of damage.
Parcel marked “delivered”: if the tracking shows proof of delivery and a signature, you must first contact the carrier (DPD) to open an investigation, then keep us informed.
Parcel returned to sender: in the event of an incorrect address, an extended absence, or failure to collect the parcel, MX Home does not cover reshipping costs.

You have 14 days from receipt of your order to notify us of your request for a return or exchange. Please contact us by email, stating the reason and your order number.
The product must be returned within 14 days, in its original packaging and condition, unused and complete.
Products returned incomplete, damaged, used, wet, submerged in water, exposed to chlorine or salt, or dirty cannot be accepted. All returns are inspected upon receipt.
The following items are excluded:

• Made-to-measure or personalized items
• Sale items

France:

• Free returns with a prepaid return label (excluding Corsica and Switzerland).
• Shipping for exchanges is free.

Europe:
• Return shipping costs are the customer's responsibility.
• Shipping costs for exchanges are the customer's responsibility.

Bulky items (foam beds, sofas, and bulky products):
• Return shipping costs are the customer's responsibility for France, Europe, and international destinations.

Once your return has been received and inspected, your refund will be issued to the original payment method.
If everything is in order, the refund will usually be credited within 6 days (excluding any bank processing delays).

Warranty

MX HOME products come with a 2-year warranty. The warranty covers only manufacturing defects or non-conformity under normal use and does not cover damage caused by the user.

It does not apply to normal wear and tear, damage resulting from misuse, accidents or lack of maintenance, or to tears, punctures, damaged or undone seams resulting from excessive pulling, abnormal stress or any other mechanical strain placed on the product.

It also excludes deterioration caused by external factors (UV rays, weather, moisture, unsuitable cleaning products, etc.).

Any warranty claim may require photographs to enable MX HOME to assess the cause of the defect.

If the defect is confirmed to be covered by the warranty, MX HOME will carry out the repair free of charge. Depending on the nature of the defect, MX HOME may repair or replace the product or the affected part.

The customer remains responsible for all shipping costs associated with the warranty service, including shipping the product to MX HOME and returning it to the customer after repair.

Out-of-warranty repairs

To extend the life of its products, MX HOME prioritizes repairs whenever technically possible.

Outside the warranty period, each request is assessed individually. Depending on the defect identified, a repair may be offered subject to a quote.

The customer remains responsible for out-of-warranty repair costs and shipping costs in both directions.

Our products are designed for outdoor use: the fabrics are suitable for outdoor conditions and made to last, with UV resistance that helps colors stay vibrant season after season.
The materials are water-repellent and easy to care for. As with all outdoor textiles, durability also depends on exposure conditions (sun intensity, pollution, sea spray, usage).
After exposure to salt or chlorine (at the seaside or pool), we recommend rinsing with fresh water, then allowing the fabric to dry completely before storing.

Most of our covers are removable for easy care.
Routine cleaning: use a soft cloth or sponge with lukewarm water and mild soap.
For stubborn stains: machine wash at 30°C if permitted by the product's care instructions, and air dry only.
Avoid tumble drying, bleach, and abrasive cleaners, which can damage the fibers and colors.

To extend the life of your products, we recommend storing them for the winter in a dry place, protected from moisture and the elements, ideally under a protective cover.
After outdoor use, make sure the product is completely dry before storing it.
For products used in contact with water (e.g. floating bean bags), we recommend taking them out of the water after each use to let them dry, then storing them in a dry place when not in use.

Fitting the cover on the XL star

Payment in 4 installments is available through Alma at checkout, subject to eligibility. Simply select Alma as your payment method at checkout and follow the steps provided.

We offer secure online payments (3D Secure).
We accept debit and credit cards: Visa, MasterCard, American Express, as well as Apple Pay and PayPal.
To pay by bank transfer, please contact us: contact@m-x-home.com

Protecting your data is a priority. We do not sell or disclose your personal information to third parties without your permission, except as necessary to process your order (payment, delivery, customer service).
To learn more about how we collect, use, and protect your data, please read our Privacy Policy.

MX Home works with discerning private clients and professionals (hotels, beach clubs, architects, interior designers, retailers) on customization and bespoke projects, subject to feasibility: fabric and color choices, size adjustments, special projects, and bulk orders.
Lead times vary depending on the level of customization, the time of year, and material availability. After reviewing your request, we will confirm feasibility and provide a quote and an estimated lead time.
For quotes or professional project inquiries: contact-pro@m-x-home.com
For bespoke requests or general questions: contact@m-x-home.com