Refund policy

You must contact customer service within 24 hours of receiving the package by informing us via email of the reason for your return or exchange. The item must be returned to us in its original packaging and in its original condition within 14 days.

Not taken into account:
- Custom items
- The discounted items

Any product made to measure or personalized cannot be refunded or exchanged and Any request for exchange or refund from December 23 will not be accepted for the Christmas collection. The company reserves the right to refuse any refund or return under certain conditions.

Each package is subject to careful inspection; items returned incomplete, damaged, used, or soiled will not be refunded. If everything is in order, your refund will be automatically credited back to the same payment method used within 6 days.

For France: One A prepaid shipping label will be sent to you by email.
For Europe + international:  Return shipping costs are your responsibility.
*For Foam Beds, Sofas, and 150 cm Christmas Trees Return shipping costs are your responsibility for France, Europe, and International.